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Responsible gambling / 01
Wagering is a form of entertainment that always involves the possibility of losing money. Customers should only wager amounts they can comfortably afford to lose. robwatenhause supports responsible wagering and provides robust controls to keep your play safe.
Start here
Set limits before you start
Tools / 02
robwatenhause provides easy-to-use safety options to help you manage how much time and money you spend.
Set strict limits on how much you can deposit into your account over a daily, weekly, or monthly period. Limit reductions apply immediately. Limit increases require a cooling-off period of 7 days before activation.
Go to Account Deposit Settings →Temporarily pause your access to wagering from 1 day up to 30 days. Your account will automatically reopen once the period expires.
Set session timers that alert you with periodic pop-ups detailing your duration and active spend, prompting you to review whether to continue.
Control the maximum net loss you can incur or the absolute value of wagers you can place over your chosen period. Reducing limits is processed immediately; relaxing limits involves an structured review and a mandatory cooling-off period.
For a longer or permanent break, exclude yourself entirely from our services. You can also self-exclude from all Australian wagering operators in one simple step using BetStop, the National Self-Exclusion Register.
03 / Support
During self-exclusion, you are strictly prohibited from placing wagers, depositing funds, or accessing your account. It is your responsibility not to attempt to circumvent self-exclusion by creating new accounts.
BetStop is Australia's free, independent National Self-Exclusion Register. It allows you to exclude yourself from all licensed interactive Australian wagering services in a single task. Once registered, operators are required to close your active accounts and block you from opening new ones.
04 / Know the signs
Gambling should always be treated as entertainment. It can become harmful when it starts impacting your financial security, physical wellbeing, relationships, or work. Recognising the indicators early is crucial.
Consider these questions regarding your play honestly:
If you answered yes to any of these, please reach out to us or contact Gambling Help Online on 1800 858 858.
Keeping track
We strongly encourage customers to regularly review their transaction history. Monitoring your active activity helps you maintain an objective understanding of your wagering patterns and assess whether your current limit structures remain appropriate for your circumstances.
Historical activity statements detailing all transactions, wagers, wins, and losses are available at any time via your secure portal. A limit set in the past may no longer align with your financial situation today.
Our responsibilities / 06
robwatenhause actively monitors transactional indicators that may suggest a customer is experiencing gambling-related harm. When indicators are flagged, we proactively reach out with resources, initiate contact, or restrict accounts to protect customer wellbeing.
We ensure our marketing is responsible and adheres strictly to Australian regulatory standards. Our material never targets minors, avoids presenting gambling as a financial solution, and features mandatory warning prompts.
All active operations staff complete comprehensive training in harm identification, support protocols, and referral services.
Responsible gambling
Control your deposit and spending limits with easy-to-use account controls.
Learn more →Temporarily step away from your account when you need a pause.
Learn more →Access BetStop and self-exclusion tools for a more secure experience.
Learn more →Gambling Help Online: 1800 858 858 • Free and confidential support.
Payment partners
Credit cards are not accepted for sports betting in Australia.